Refund policy

Why the Awas Score can’t be refunded

The Awas Score is a digital service. As soon as your payment is successful, we check your details against scheme rules and create your personal score and report. Because the service is delivered straight away, payments are not refundable once your score has been created.

Before you pay, please check that the details you enter are correct. You can explore schemes and read our eligibility guides for free first, to decide whether the full score is right for you.

When you will get a refund

1. Your payment failed, but money was taken

Sometimes money is debited from your account but the payment doesn’t go through, and no score is created. In this case, the amount is returned to you in full. Most banks and payment apps return it automatically within 5 to 7 working days. If it hasn’t come back after that, please contact us.

2. You were charged more than once

If the same Awas Score was charged twice by mistake, we refund every extra payment in full.

3. We couldn’t give you your score

If your payment was successful but a technical problem on our side stops us from creating your score, we will first try to fix it and give you your score. If we can’t, we refund your payment in full.

When we can’t give a refund

Once your score has been created, we can’t give a refund because:

• You entered wrong or incomplete details.
• You’re not happy with your score, or it was lower than you expected.
• Your application to a scheme was rejected, delayed or not made.
• A scheme changed its rules after your score was created.
• You changed your mind, or paid by mistake for a score you then received.

Remember, your Awas Score is an estimate and not an approval. See our Terms of use for more.

How to ask for a refund

Write to us within 7 days of your payment at care@awasscore.com, or use our contact form and choose “Payment or refund”. Please include:

• Your name, and the email or phone number you used.
• The date and amount of the payment.
• The transaction ID or UTR number from your bank or payment app.
• A screenshot of the payment, if you have one.

How long a refund takes

We reply to refund requests within 2 working days. Once a refund is approved, it is sent back to the same payment method you used, such as your UPI account, card or bank. It usually reaches you within 5 to 7 working days, depending on your bank.

Contact us

For any question about a payment or refund, write to care@awasscore.com or use our contact form. We usually reply within one working day.